Approach conflict as a collaborator
Approach conflict as a collaborator, not an adversary. We humans hate losing even more than we love winning. A perceived loss triggers attempts to reestablish fairness through competition, criticism, or disengagement, which is a form of workplace-learned helplessness. True success is a win-win outcome, so when conflicts come up, it makes sense to avoid triggering a fight-or-flight reaction by seeking an outcome that is mutually desirable.
“How can we achieve a mutually desirable outcome?”
“How can we collaborate to make this an overall win for our company?”
“How can we partner to solve the problem or system that may have prompted the conflict?”