At ELI we understand that creating an Empathic Leadership mindset culture takes time and effort. Trying to tackle such cultural shift by a typical training program of management, human resources, etc. has been proven of limited effectiveness to obtain long lasting changes. Our extensive experience training and coaching individuals and organizations worldwide has lead us to adopt a more effective phased approach.

These are the main phases we typically follow to infuse Empathic Leadership culture in an organization.


1-Initial connection

We get to know you. Really. Deeply. This happens through video-conferences, interviews, assessments and surveys. The purpose is to first clarify what is important for all stakeholders and then to detect the current non-empathic responses in your organization.

We then propose a plan to turn the non-empathic into empathic leadership using ELI’s Productive Interactions Methodology.  Once we have an agreement, we move to the next phase: the Applied Implementation Sessions.

2-Implementation Sessions

In these sessions, we collaborate with people in charge to implement the empathic responses identified during the Initial Connection period. This implementation will be organized around the four dimensions: Self, Others, Group and Systemic.

These sessions include the four components of our Productive Interactions Methodology: Focus on Needs, on Presence, on Clarity and on Expansion of Awareness. They are geared towards very concrete situations and workplace dynamics and the outcome of these sessions is that an empathic leadership infusion action plan is completed.

3-Follow-up Sessions

Follow-up sessions are designed to support the implementation of the action plan through a variety of options ranging from email touch base to 1-1 coaching, group webinars or additional presence of ELI consultants at the workplace.

These sessions are not an add-on; they are a structural part of our work. Effective implementation takes time and inevitably goes through turbulences and unexpected twists and turns, therefore asking for continued involvement from us.

4-Comprehensive Programs

The comprehensive Programs are long term projects designed to infuse your organization with Empathic Leadership mindsets and skill sets and implement ELI’s Productive Interactions Methodology at various levels. We have identified three main applications based on where your organization is. For instance, ELI’s team can provide expertise at the very early stage of when a new organization is created, or we can team up with the leaders driving transformation and change within an existing organization, or we can intervene on a ad hoc basis to an existing organization which is going through a specific situation.