summary - Block 3

SETTING THE STAGE

REFRAMING FAILURE

“Early, often, ugly. It's O.K. It doesn't have to be perfect because then I can course-correct much, much faster.”

“Failure is not a bug of learning, it's a feature,”

CLARIFYING THE NEED FOR VOICE

“We need to hear from each and every of you to reach our goals”.

MOTIVATING EFFORTS

“One for all and all for one”

“Personal growth is as important as profit. Each employee becoming a better person matters to us”

INVITING ENGAGEMENT

SITUATIONAL HUMILITY

“I don't know,”

“I may miss something; I need to hear from you.”

PROACTIVE INQUIRY

“What do we need to create a work environment of care and respect? “

“What might we be missing?”,

“What other ideas could we generate?”,

“Who has a different perspective?”

“What leads you to think so?”

“Can you give me an example?”

“What did the dissenter say?”

RESPONDING PRODUCTIVELY

EXPRESSING APPRECIATION

Thank you so much for speaking up