SUMMARY - BLOCK 1
What is at stake for you around this?
What is important for you in relation to this?
Is it most important for you that ______ ?
I’m not sure I understand what you said… I think you said ____ ? Is that it?
Let me see if I am understanding that clearly. Are you saying that _____?
Sounds like you want to make sure that we’re all on the same page.
Avoid non-empathic responses
Ordering, Threatening, Preaching, Advising, Teaching, Judging, Buttering up, Ridiculing, Interpreting, Reassuring, Interrogating, Distracting
Observation: She looked at her watch over a dozen times in our 20-minute meeting about my project.
Interpretation: She doesn’t value my project, or my work.