It’s important to frame work in ways that support people in actually doing the work. In a complex system with high stakes and high workloads, errors will occur, failures will happen and the list of responsibilities may be longer than the hours in the day. It’s wise to simply acknowledge this as a given. This helps to shift the belief that a person isn’t competent when a plate is too full, or a proposal doesn’t go as planned. This shift frees up energy to learn, be strategic and focused.