• 99% of my work is accomplished with other people -- therefore learning how to connect with them, what motivates them, what’s important to them -- is essential to my mission.

  • Connection before Solution, Education or Correction

  • Check your assumptions

  • Every Action is attempt to meet need -- whether it meets the need and even if person doesn’t know what the need is (not yet identified).

  • Assume positive intent

  • If it’s a hot button, start by looking for what’s important before looking for evidence or arguing

  • Choose curiosity instead of judgment

  • Taking care to communicate in a way that helps listener(s) stay present instead of sending them into threat assessment and defend mode.   

  • Move from conflict to dilemma